Technical Questions

Technical Questions

Q: I can't log in. What should I do?

Check your credentials and try again. If problems persist, contact your administrator or IT support.


Q: The system is running slowly. What can I do?

Large batches may take time to load. Try refreshing the page. If problems continue, report to your administrator.


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    • Export Questions

      Q: Can I customize what's included in exports? Export templates can be configured by administrators. Contact your admin if you need different export formats. Q: How long are exports available? Exports remain available in the system until the batch is ...

    • General Questions

      Q: How long does processing take? Processing time depends on the number of documents and pages. Most batches complete within minutes. Large batches may take longer. Q: Can I work on multiple batches at once? Yes, you can have multiple batches in ...

    • Validation Questions

      Q: Why does validation show "Not Match" when values look the same? Small differences like extra spaces, different capitalization, or formatting can cause mismatches. Review the specific values to determine if the difference is meaningful. Q: What if ...

    • Processing Questions

      Q: Why was a document classified incorrectly? The AI makes predictions based on document content. Unusual documents or poor image quality can affect accuracy. You can always reclassify manually. Q: Why is a field showing low confidence? Low ...

    • Support Resources

      In-App Help Click the ? icon for context-sensitive help on any screen. User GuideThis document is available from the Help menu. Administrator For configuration changes or access issues, contact your ABDP administrator. Technical Support - For system ...