Support Resources

In-App Help Click the ? icon for context-sensitive help on any screen.

User GuideThis document is available from the Help menu.

Administrator For configuration changes or access issues, contact your ABDP administrator.

Technical Support - For system issues, contact your IT helpdesk or Intain support team.

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Tracking Productivity
Monitor your team's output: ● See how many documents each processor handles ● Compare performance across time periods ● Identify when additional resources are needed
Technical Questions
Q: I can't log in. What should I do? Check your credentials and try again. If problems persist, contact your administrator or IT support. Q: The system is running slowly. What can I do? Large batches may take time to load. Try refreshing the page. If ...
Understanding Your Entity
ABDP supports multiple organizations (called "entities") on the same platform. When you log in, you'll work within your assigned entity. Each entity has its own: ● Document queues ● Users ● Validation rules ● Data storage If you have access to ...
General Questions
Q: How long does processing take? Processing time depends on the number of documents and pages. Most batches complete within minutes. Large batches may take longer. Q: Can I work on multiple batches at once? Yes, you can have multiple batches in ...

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