Quality Metrics

Track accuracy and issues:

● Classification Accuracy - How often AI correctly identifies document types

● Extraction Accuracy - How often extracted values are accepted without correction

● Validation Pass Rate - Percentage of loans that pass all validation checks

● Exception Rate - Percentage of loans with issues requiring attention

                                                      Figure: 16 - Documents and Fields Analysis graph

• Related Articles

• Volume Metrics

  Track how much work has been done: ● Batches Processed - Number of batches completed ● Folders Processed - Number of loans reviewed ● Documents Processed - Total documents classified and extracted ● Pages Processed - Total pages handled ● Fields ...

• Time Metrics

  Track processing efficiency: ● Average Processing Time - Typical time to complete a batch or folder ● Maximum Processing Time - Longest processing time (identifies outliers) ● Minimum Processing Time - Fastest processing time (best case) Figure: 17 - ...

• Demonstrating Compliance

  Use analytics for audit and reporting: ● Document your processing volumes ● Show validation completion rates ● Demonstrate consistent quality over time

• Maintaining Accuracy

  Ensure consistent quality: ● Always verify low-confidence extractions ● Check validation exceptions carefully ● Document any accepted variances ● Report recurring issues to administrators

• Your Dashboard

  Click Analytics in the main menu to see your performance metrics. Processors see: ● Personal processing statistics ● Queue-level metrics for assigned queues ● Time trends for your work Administrators see: ● All queue metrics ● All processor ...